If you gave your device for repair before the pandemic caused all the Apple stores to shut down, you'll have to wait a little more to get it back.
Before stores closed down, Apple asked all the customers to pick up their devices within two days. However, coronavirus threats forced people to stay inside so the Apple spokesperson told Business Insider that they will have to wait till the obligation of social distancing is over.
On March 14th, Apple announced that all their retail outlets outside of China would be following government orders so they opened a two-day window for people to collect any device they submitted. The company sent out emails and messages to notify them of this change but if any products were not retrieved, then the stores will hold onto those.
Source: The Verge
Earlier, Apple said that they would try to reopen their retail stores on 27th March but following the rise of the pandemic, they announced that it would not be possible. On 17th March, three days after the initial announcement, they shut down all the outlets “until further notice”. However, in China where the company first closed all the stores has started functioning again so Apple has reopened all 42 of its locations in the country.
For other regions, there has been no update and Apple has refused to comment on the situation. However, according to a memo written by Dierdre O’Brien, Apple’s head of HR and its retail sites, they might operate in some locations in the first half of April.