Beyonce And Other Celebrities Spied On By Twitter’s Fake Help Desk Tickets

  • AUTHOR: dua
  • POSTED ON: July 28, 2020

After the major hack of prominent personalities like Elon Musk, Jeff Bezos, Kanye West, etc Twitter is once again under the radar for spying on known celebrities like Beyoncé and others. We seriously need to investigate what’s going on here.

Apparently, Twitter’s internal policies permitted members of the security team to gain control of the personal information of celebrity users like Beyoncé – and that too, without their permission!

Bloomberg reports that the security team has more than 1500 employees and contractors and it has access to internal tools and applications that give them access to user’s confidential information like their phone numbers, email address, approximate location, etc so that they can monitor the accounts in case of fraud or other serious violations.

However, the leniency applied while gaining access to these tools is highly questionable because some contractors often spy on celebrity accounts. Bloomberg reveals that these employees submit fake help desk tickets to gain access.

A spokesperson for Twitter has emailed Business Insider and clarified that the company doesn’t tolerate such misuse of power. Hence, when and if such incidences occur, it results in instant termination.

Recently, some hackers gained access to internal tools and literally hijacked the accounts of more than 100 high-profile individuals and companies. This control essentially gave them the liberty to perpetuate the Bitcoin scam.

Twitter was quick to respond to these malicious activities and said that it was a result of a “coordinated social engineering attack.” You must be wondering what that is? It’s basically a technique that requires manipulation of victims in order to acquire information regarding an organization. Due to this, they were able to access the internal tools and eventually the personal information – even private messages.

Last Week, it came to our attention that approximately 1000 employees had access to these tools – this makes it challenging for the company to protect users against hacks of this nature. 

Updated July 28, 2020
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